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HomeMy WebLinkAboutReso 09-22 Adopting IT Systems Analyst Position and Job DescriptionRESOLUTION NO. 09-22 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MORRO BAY, CALIFORNIA, APPROVING IT SYSTEMS ANALYST CLASSIFICATION AND JOB DESCRIPTION THE CITY COUNCIL City of Morro Bay, California WHEREAS, the Council desires to approve a new "IT Systems Analyst" job classification and adopt a job description for the classification, subject to any meet and confer requirements with the employee representative, Service Employees International Union Local 620 (SEIU Local 620). NOW, THEREFORE, BE IT RESOLVED the City Council of the City of Morro Bay does hereby: 1. The represented full-time classification of "IT Systems Analyst" is hereby created. The classification will be included within the City's Miscellaneous Employees Unit, which is represented by the Service Employees International Union, Local 620 (SEIU Local 620). 2. The initial annual compensation for the IT Systems Analyst classification shall be as follows: attpL.1 Step2 Step3 Step4 Step5 69,053 72,506 76,131 79,938 83,935 3. The job description for the IT Systems Analyst classification, attached hereto, is hereby adopted 4. This resolution shall be effective as of the date of its adoption, subject to any applicable meet and confer requirements with SEIU Local 620. PASSED AND ADOPTED by the City Council of the City of Morro Bay at a regular meeting thereof held on the 25th day of January 2022 by the following vote: AYES. Headding, Addis, Barton, Ford, Helier NOES. None ABSENT: None 1-1EA JOHN )431.' DANA SWANSON, City Clerk DI"G, Mayor n 1 1 Q 1 n n n it /'7 f') R A, 1 CITY OF MORRO BAY IT SYSTEMS ANALYST DEFINITION Under general direction of assigned supervisor, provides analytical infouuiation technology (IT) support by applying business and IT solutions to a broad range of software and hardware projects and issues. Supervision is not nouuially a responsibility of this classification but may act as lead worker for temporarily assigned employees, or projects. May be required to work an irregular work schedule, including nights and weekends. The Systems Analyst position is an Individual Contributor role that provides technical support to staff Citywide. Their role enables City of Morro Bay employees to effectively utilize technology to assist them in providing the highest quality service to the public. ESSENTIAL DUTIES & RESPONSIBILITIES These duties are a representative example; position assignments may vary depending on the business needs of the department and organization. This position: • Perfouns a variety of technical research, support and training duties involving the use of hardware, application software, and networks. • Implements software and hardware systems and trains users in operations of software applications and related computer equipment May be responsible for citywide installation, repair, and maintenance of personal computers (PCs), telephone systems, communications systems, etc.; troubleshoots and corrects hardware and software malfunctions. • • • May oversee vendors' services and monitor results of their work. Coordinates departmental data processing and automation activities. • Trains citywide staff in the use of PC and other office automation equipment. • Administrates or troubleshoots local (LAN) or Wide Area Network (WAN) problems. • • • Monitors the use of all automated systems and ensures effective and efficient operations. Scope of assigned area will depend on departmental structure and is at the discretion of the department director. Upholds the values of the organization and has strong customer service orientation. • Perfouns other related projects and duties as assigned. • Demonstrates regular, reliable and punctual attendance. IT SYSTEMS ANALYST QUALIFICATIONS/EXPERIENCE Knowledge of: • Current technical/professional knowledge of complex principles, methods, standards, and techniques associated with the scope of work of a recognized profession. • Troubleshooting procedures and methods for hardware and software issues. • Knowledge and support experience for local area networks (LAN) and wide area networks (WAN), as well as emerging technologies including Cloud based networks. • Terminology, methods, techniques and practices of the operation and maintenance of network and personal computer hardware and software. Recent and on -going developments, current literature, and sources of information related to information technology, activities and projects. Knowledge and experience with California Law Enforcement Telecommunication System (CLETS) and Department of Justice (DOJ) requirements. • Working knowledge of security, networking, backup, data management, technology acquisition, and data base concepts, practices and procedures. • Security requirements and procedures related to computer systems and networks. • English usage, grammar, spelling vocabulary and punctuation. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. • • Ability to: • Communicate effectively orally and in writing, actively seeking infoimmation from a variety of sources and disseminating it in a variety of ways. • Create and maintain effective working relationships with City officials, management, employees, consultants, and members of the public. • Recommend and implement goals, objectives, and practices for providing effective and efficient services. • Evaluate and develop improvements in operations, procedures, policies, or methods. • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. IT SYST • Interpret, explain, and ensure compliance with City policies and procedures, complex laws, codes, regulations, and ordinances. • Provide innovative, effective, and efficient IT solutions. • Perfomi regular updates and upgrades to IT systems and servers. • Ability to analyze, design and implement new hardware and software systems. • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical deadlines. • Use English effectively to communicate in person, over the telephone, in writing using technical language appropriate to the audience being addressed. Experience/Education: • Any combination of training, education, and experience which demonstrates an ability to perfouui the duties of the position. The typical qualifying background is two years completed (60 college units) from an accredited college or university with a major or concentration in computer science, management information science or closely related field AND two years of experience implementing effective computer solutions* demonstrating excellent customer service and interpersonal skills; working collaboratively in a team environment; communicating effectively; safeguarding infoiuiation in computer files against accidental or unauthorized modification, destruction or disclosure, practicing computer science fundamentals including programming concepts and languages, software engineering, operating systems and computer architecture. • • Substitution: In lieu of college coursework, qualifying experience may be substituted on a year -for -year basis. Formalized techmcal training program and/or certifications, such as those conducted by commercial training organizations and university extensions, and/or training programs covering principles and methods of computer programming Possession of a valid and appropriate Driver License. Must have and maintain a satisfactory driving record and meet City liability requirements to drive for City business. • PHYSICAL DEMANDS • The incumbent must meet the physical requirements of the job class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be perfouued. Employee must be able to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Reasonable accommodation(s) for an individual with a quahfied disability will be considered on a case -by -case basis. IT SYSTEMS ANALYST SELECTION GUIDELINES Foiuial application, rating of education and experience, oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Approved by the Morro Bay City Council on January 25, 2022.